FAQs

1. How can I contact you?

You can contact us by sending an email to kidslabofficials@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide selection of products at competitive prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. Generally, it takes between 7 to 20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please be aware that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the buyer.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products safe and of high quality?

Yes, we prioritize the safety and quality of our products. We work closely with our suppliers to ensure that all products meet industry standards and regulations. Additionally, we conduct regular quality checks to maintain our high standards.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at kidslabofficials@gmail.com for more information.

10. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please refer to our refund policy for more details on how to initiate a return.